Frequently Asked Questions
● Ordering opens on Sunday at 9am. Ordering is open until midnight on Monday. Your meals are prepared fresh on Thursday and delivered straight to your door on Friday. Simply pour out the contents of your jar and enjoy cold!
● All meals are prepared in mason jars that we collect the following week and reuse in future orders. A jar deposit of $20 will be requested after your initial order. This is refundable if you choose to stop ordering from us and you have returned all your jars, lids, and bags.
We are not a subscription service. Because of the customization of our jars and the changes to our menu, we require you to submit an order each week that you want a delivery. The ordering window is open Sunday 9am to Monday at midnight for Friday delivery.
*If you are interested in ordering for consecutive weeks, feel free to reach out to us at urbanjarshalifax@gmail.com
Mondays at midnight. Orders are processed very early on Tuesdays and we cannot accept late orders due to other jobs and responsibilities we each have!
Upon becoming a member and going through the delivery and meal selection process, you will be prompted for payment. In order to proceed with delivery a validated form of payment will be required at checkout.
No, there is no minimum order, but all orders under $55 will be subject to a $3.50 delivery fee. This is exclusive of discounts and taxes.
We pride ourselves on our low-waste business model and recycle the jars our meals are delivered in. Please ensure your previous week’s jars are ready for pick-up upon your next jar delivery. This means clean, lids on, and in their bag. If you take a break in ordering, please notify Karly or Shannon and you will be provided with an address to drop off the previous week’s jars within 30 days after your last order date. .
This is the perfect way to try each of the product lines. It consists of 2 breakfast jars, 3 lunch jars, 1 skillet jar and 1 pack of 6 protein bites.
Reach out to us at urbanjarshalifax@gmail.com and we will always try our very best to accommodate! However, this is dependent on when in the week you reach out to us.
We require all orders to be placed by Monday at midnight. Late orders will be processed and delivered the following week. Please reach out to us at urbanjarshalifax@gmail.com with any questions or concerns.
We don’t offer samples, but we assure you our meals are of the highest quality. We offer high-end, casual-style cooking loaded with flavour! The menu is always changing seasonally to ensure that you don’t get bored with the meals.
Unfortunately, we can only apply coupons to orders placed within the promotion time window. If you placed the order before or after the coupon was active we cannot apply the discount. All discount codes must be entered before submitting payment at checkout.
We will always offer staple items on our menu, but our menu does change.
If you notice an issue with your order, please reach out to us at urbanjarshalifax@gmail.com right away. Please provide photos and as much detail as possible when reporting any issues.