Question 1

How does it work?

Accepted Answer

● Ordering opens on Saturday at 9am. Ordering is open until 10AM on Tuesday. Your meals are prepared fresh on Thursday and delivered straight to your door on Friday. Simply pour out the contents of your jar and enjoy cold!

● All meals are prepared in mason jars that we collect the following week and reuse in future orders. A jar deposit of $20 will be requested after your initial order. This is refundable if you choose to stop ordering from us and you have returned all your jars, lids, and bags.

Question 2

Are you a subscription service?

Accepted Answer

We are not a subscription service. Because of the customization of our jars and the changes to our menu, we require you to submit an order each week that you want a delivery. The ordering window is open Saturday 9AM to Tuesday at 10AM for Friday delivery.
*If you are interested in ordering for consecutive weeks, feel free to reach out to us at urbanjarshalifax@gmail.com

Question 3

When is the deadline to place my food delivery?

Accepted Answer

Tuesdays at 10AM. Orders are processed on Tuesdays and we cannot accept late orders due to other jobs and responsibilities we each have!

Question 4

When will I be charged?

Accepted Answer

Upon becoming a member and going through the delivery and meal selection process, you will be prompted for payment. In order to proceed with delivery a validated form of payment will be required at checkout.

Question 5

Is there a minimum order?

Accepted Answer

No, there is no minimum order, but all orders under $55 will be subject to a $4.00 delivery fee. This is exclusive of discounts and taxes.

Question 6

What do I do with the jars?

Accepted Answer

We pride ourselves on our low-waste business model and recycle the jars our meals are delivered in. Please ensure your previous week’s jars are ready for pick-up upon your next jar delivery. This means clean, lids on, and in their bag. If you take a break in ordering, please notify Karly or Shannon and you will be provided with an address to drop off the previous week’s jars within 30 days after your last order date. .

Question 7

Can I add or remove meals once I place my order?

Accepted Answer

Reach out to us at urbanjarshalifax@gmail.com and we will always try our very best to accommodate! However, this is dependent on when in the week you reach out to us.

Question 8

When is the cut off time to select meals for that upcoming Friday delivery?

Accepted Answer

We require all orders to be placed by Tuesday at 10AM. Late orders will be processed and delivered the following week. Please reach out to us at urbanjarshalifax@gmail.com with any questions or concerns.

Question 9

Is there a way to taste a meal before ordering?

Accepted Answer

We don’t offer samples, but we assure you our meals are of the highest quality. We offer high-end, casual-style cooking loaded with flavour! The menu is always changing seasonally to ensure that you don’t get bored with the meals.

Question 10

Can I enter a discount code after my order has been placed?

Accepted Answer

Unfortunately, we can only apply coupons to orders placed within the promotion time window. If you placed the order before or after the coupon was active we cannot apply the discount. All discount codes must be entered before submitting payment at checkout.

Question 11

Do you offer the same meals each week?

Accepted Answer

We will always offer staple items on our menu, but our menu does change.

Question 12

What do I do if I receive an incomplete or damaged order?

Accepted Answer

If you notice an issue with your order, please reach out to us at urbanjarshalifax@gmail.com right away. Please provide photos and as much detail as possible when reporting any issues.

Frequently Asked Questions